The Company

With a 25-year legacy as one of Sydney’s most iconic and longest-running venues, Club 77 continues to be a vital hub for local nightclub culture. As a bastion for all things electronic music, Club 77 is a progressive platform for the city’s best parties and club nights, collaborating with like-minded promoters, artists, and DJs. At Club 77, we hold one core value above all: inclusivity. We pride ourselves on being a safe space for people of all backgrounds, sexual orientations, and genders. Dance - connect - explore - manifest.

Roles and Responsibilities

We are seeking a passionate, customer experience-focused Duty Manager with a strong background in managing and supervising high-volume nightclubs and/or bars. In addition to being customer-focused, you will need a solid background in compliance and experience dealing with governing bodies. A thorough understanding of nightclub and/or bar operations is essential, with an interest in electronic music being a plus. You must have the drive and desire to help build a multifaceted business, coupled with a positive, can-do attitude.

This role requires a high level of attention to detail and collaboration directly with Club 77’s directors and management team. You will be expected to:

Lead in the execution of an outstanding customer experience:

• Guide the team in delivering exceptional customer service, bar service, and operations, including responsible service of alcohol (RSA) and WHS practices.

• Set high standards for customer engagement and interaction.

• Liaise with customers, staff, governing bodies, and members of the public in a professional, respectful, and friendly manner.

• Identify and implement enhancements and efficiencies to improve the customer experience.

• Promote equality, inclusivity, and diversity.

Manage the operations of the venue:

• Oversee the operation of the venue, ensuring it runs at a high level of compliance and consistently promotes licensing objectives.

• Complete the digital incident register AusComply on a nightly basis.

• Lead and manage a small but passionate team of hospitality professionals and creatives.

• Supervise the security team, providing training and guidance as needed.

• Handle cash management, reconciliation, and end-of-night reporting.

• Take responsibility for the venue’s opening and closing procedures.

Personal and Professional Qualifications:

• Valid New South Wales Responsible Service of Alcohol certificate.

• Minimum of 3+ years’ experience leading a team in a high-volume nightclub and/or bar environment.

• Experience working in a fast-paced, customer-facing environment.

• Ability and motivation to work late nights (up to 4 am close).

• Excellent communication and organizational skills.

• Sound knowledge of beer, wine, and spirits.

• Strong numeracy and cash handling skills.

• Completion of the New South Wales licensee training course or willingness to complete it (desirable).

Benefits:

• Casual role with an attractive hourly rate + superannuation.

• Nightly staff meal.

• Staff discount on all food and beverages.

• Be part of a forward-thinking and creative environment.

• Work with some of Australia’s most in-demand artists, DJs, and promoters.

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