The Company:

With a 28-year legacy as one of Sydney’s most iconic and longest running venues, Club 77 continues to be a vital hub for local nightclub culture. A bastion for all things electronic music, Club 77 is a progressive platform for the city’s best parties and club nights, collaborating with like-minded promoters, artists and DJs. 

At Club 77 we hold one core value above all: We pride ourselves on inclusivity. This means we are a safe space for people of all backgrounds, sexual orientations and genders. 

Roles and Responsibilities:

We are looking for a passionate, customer experience-focused Duty Manager with a strong background in managing and supervising high volume nightclubs and or bars. On top of being a customer focused role, you will have a strong background in compliance and be highly experienced and confident in dealing with governing bodies. 

A solid understanding of nightclub and or bar operations is a must, with an interest in electronic music a plus. You must possess the drive and desire to help build a multifaceted business coupled with a happy-go-lucky attitude. This role requires a high level of attention to detail, collaborating directly with Club 77's director and its management team. 

Expectations:

Lead in the execution of an outstanding customer experience

• Manage, train and develop bartenders, barbacks, hosts and security guards in providing an outstanding customer experience, bar service and operations, responsible service of alcohol (RSA) and work health safety (WHS) practices 
• Be able to liaise with patrons, staff and members of the public in a professional, respectful and friendly manner 
• Set high standards for customer engagement and interaction
• Identify enhancements and efficiencies to improve the customer experience
• Promote equality, inclusivity and diversity

Manage the operations of the venue 

• Assist the Venue Manager in managing the operations of the venue 
• Assist the Venue Manager in managing the opening and closing procedures of the venue 
• Manage cash handling, EFTPOS and point-of-sale reconciliation
• Manage and maintain the efficiency and accuracy of the point-of-sale system 
• Manage wage control and labour, delivering on or below forecasted budget 
• Provide detailed end of shift reports on the operation of the venue, staffing and ways to improve performance 
• Ensure the venue is clean and that correct hygiene practices are being adhered to
• Oversee the order of the cool room, spirit room and post-mix room ensuring all stock is stored correctly and is neat and tidy
• Lead and manage a small, but passionate team of bartenders, barbacks, hosts and security guards

Manage licensing and compliance 

• Ensure the venue operates to a high level of compliance, always promoting the licensing objectives of the venue 
• Ensure responsible service of alcohol (RSA) guidelines are met and adhered to 
• Have a thorough understanding of the conditions outlined in our development application (DA) and liquor license 
• Manage and log incidents in the digital incident register AusComply
• Liaise directly with governing bodies, providing compliance documentation as requested and or required

Personal and Professional Qualifications: 

• Minimum 2+ years’ experience of leading a team in a high-volume nightclub and or bar environment 
• Valid New South Wales responsible service of alcohol certificate
• Experience of working in a fast paced, customer facing environment
• Excellent communication and organisational skills
• A sound knowledge of beer, wine, and spirits
• Numeracy and cash handling skills
• Completed the New South Wales licensee training course or have the willingness and desire to do so (desirable) 

Benefits:

• Casual position, with the opportunity for career development and progression
• Staff discount on all food and beverage
• Be part of a forward-thinking and creative environment
• Work with some of Australia’s most in-demand artists, DJs, and promoters 

Renumeration:

• Attractive hourly rate 
• 11.5% superannuation 
• Salary review after six months