We're Hiring: Duty Manager (Casual)
We are looking for a passionate and experienced Duty Manager to join Club 77s management team
With a 25-year legacy as one of Sydney’s most iconic and longest running venues, Club 77 continues to be a vital hub for local nightclub culture. A bastion for all things electronic music, Club 77 is a progressive platform for the city’s best parties and club nights, collaborating with like-minded promoters, artists and DJs.
At Club 77 we hold one core value above all: We pride ourselves on inclusivity. This means we are a safe space for people of all backgrounds, sexual orientations and genders.
Dance - Connect - Explore - Manifest
Role and Responsibilities
We are looking for a passionate, customer experience-focused Duty Manager with a strong background in managing and supervising high volume nightclubs and or bars. On top of being a customer focused role, you will have a strong background in compliance and be highly experienced and confident in dealing with governing bodies. A solid understanding of nightclub and or bar operations is a must, with an intertest in electronic music a plus. You must possess the drive and desire to help build a multifaceted business coupled with a happy-go-lucky attitude.
This role requires a high level of attention to detail, collaborating directly with Club 77 directors and its management team.
You will be expected to:
Lead in The Execution of an Outstanding Customer Experience
Lead the team in providing outstanding customer experience, bar service and operations, responsible service of alcohol (RSA) and WHS practices
Set high standards for customer engagement and interaction
Be able to liaise with customers, staff, governing bodies, and members of the public in a professional, respectful, and friendly manner
Identify enhancements and efficiencies to improve the customer experience
Promote equality, inclusivity, and diversity
Manage the Operations of the Venue
Take responsibility for the operation of the venue
Ensure the venue operates to a high level of compliance, always promoting the licensing objectives of the venue
Ensure the digital incident register AusComply is completed on a nightly basis
Lead and manage a small, but passionate team of hospitality professionals and creatives
Lead and manage the security team, provide training and guidance where needed
Manage cash handling, reconciliation, and end of night reporting
Take responsibility of the opening and closing procedures for the venue
Personal and Professional Qualifications
Valid New South Wales responsible service of alcohol certificate
Minimum 3+ years’ experience of leading a team in a high-volume nightclub and or bar environment
Experience of working in a fast paced, customer facing environment
The ability and motivation to work late nights (up to 4am close)
Excellent communication and organisational skills
A sound knowledge of beer, wine, and spirits
Numeracy and cash handling skills
Completed the New South Wales licensee training course or have the willingness and desire to do so (desirable)
Casual role, with an attractive hourly rate + superannuation
Nightly staff meal
Staff discount on all food and beverage
Be part of a forward-thinking and creative environment
Work with some of Australia’s most in-demand artist, DJs, and promoters
Please email your resume to firstname.lastname@example.org if interested.
Accessibility and Inclusivity Policies