We're Hiring: Duty Manager (Casual)

We are looking for a passionate and experienced Duty Manager to join Club 77s management team

The Company

With a 25-year legacy as one of Sydney’s most iconic and longest running venues, Club 77 continues to be a vital hub for local nightclub culture. A bastion for all things electronic music, Club 77 is a progressive platform for the city’s best parties and club nights, collaborating with like-minded promoters, artists and DJs.

At Club 77 we hold one core value above all: We pride ourselves on inclusivity. This means we are a safe space for people of all backgrounds, sexual orientations and genders.

Dance - Connect - Explore - Manifest

Role and Responsibilities

We are looking for a passionate, customer experience-focused Duty Manager with a strong background in managing and supervising high volume nightclubs and or bars. On top of being a customer focused role, you will have a strong background in compliance and be highly experienced and confident in dealing with governing bodies. A solid understanding of nightclub and or bar operations is a must, with an intertest in electronic music a plus. You must possess the drive and desire to help build a multifaceted business coupled with a happy-go-lucky attitude.

This role requires a high level of attention to detail, collaborating directly with Club 77 directors and its management team.

You will be expected to:

Lead in The Execution of an Outstanding Customer Experience

• Lead the team in providing outstanding customer experience, bar service and operations, responsible service of alcohol (RSA) and WHS practices

• Set high standards for customer engagement and interaction

• Be able to liaise with customers, staff, governing bodies, and members of the public in a professional, respectful, and friendly manner

• Identify enhancements and efficiencies to improve the customer experience

• Promote equality, inclusivity, and diversity

Manage the Operations of the Venue

• Take responsibility for the operation of the venue

• Ensure the venue operates to a high level of compliance, always promoting the licensing objectives of the venue

• Ensure the digital incident register AusComply is completed on a nightly basis

• Lead and manage a small, but passionate team of hospitality professionals and creatives

• Lead and manage the security team, provide training and guidance where needed

• Manage cash handling, reconciliation, and end of night reporting

• Take responsibility of the opening and closing procedures for the venue

Personal and Professional Qualifications

• Valid New South Wales responsible service of alcohol certificate

• Minimum 3+ years’ experience of leading a team in a high-volume nightclub and or bar environment

• Experience of working in a fast paced, customer facing environment

• The ability and motivation to work late nights (up to 4am close)

• Excellent communication and organisational skills

• A sound knowledge of beer, wine, and spirits

• Numeracy and cash handling skills

• Completed the New South Wales licensee training course or have the willingness and desire to do so (desirable)

Benefits

• Casual role, with an attractive hourly rate + superannuation

• Nightly staff meal

• Staff discount on all food and beverage

• Be part of a forward-thinking and creative environment

• Work with some of Australia’s most in-demand artist, DJs, and promoters

Please email your resume to dane@club77.com.au if interested.

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